01. Introduction

These Terms and Conditions ("Terms") govern purchases made through https://gevnok.com, the online store operated by Gansu Wanzhong Xingyao Technology Entrepreneurship Park Co., Ltd. under the brand name gevnok™.

"We," "our," and "us" refer to the operating company. "You" and "customer" refer to anyone placing or attempting to place an order.

By submitting an order, you agree to the applicable purchasing terms, subject to mandatory consumer protection laws.

02. About the Store

gevnok™ is an online retailer offering heritage-inspired bracelets, decorative pendants, incense accessories, ornamental objects, and related collectibles.

The registered legal representative of the operating company is Yin Jia'an. Official company and customer contact details are included at the end of these Terms.

03. Customer Eligibility

You must have the legal capacity required to enter into a purchasing agreement. Customers agree to provide accurate contact details, delivery information, billing information, and authorized payment details.

Customers should review the selected product, specifications, quantity, price, and delivery destination before submitting an order.

04. Product Information

We aim to provide useful product descriptions, photographs, dimensions, materials, available options, and other relevant information for informed shopping decisions.

Photographs may be affected by lighting, device display settings, and permitted variation in individual products. The specific listing should be consulted for details relevant to an order.

05. Materials, Authenticity & Product Characteristics

Our collection may contain products with wood-like, jade-like, amber-like, stone-inspired, metallic, or carved-style appearances. The visual appearance of a product does not itself establish a specific material composition or historical authenticity.

Only descriptions expressly provided for the individual product should be relied upon for material type, composition, craftsmanship, origin, or other technical specifications.

References to traditional appearance or handmade-inspired aesthetics do not mean that every item is handcrafted, antique, or made from natural precious materials.

06. Symbolism & Cultural Inspiration

Some products draw inspiration from cultural and artistic motifs, including ornamental beads, lotus forms, dragons, botanical designs, and traditional decorative objects.

Such references are presented as stylistic or cultural descriptions. We do not guarantee any spiritual, supernatural, financial, medical, or protective effect from a product.

07. Product Availability

Product availability is subject to change. A listed item may become unavailable before fulfillment is confirmed.

If an item becomes unavailable after ordering, we may contact you regarding an appropriate replacement, cancellation, or refund arrangement in accordance with the circumstances and law.

08. Pricing, Currency, Taxes & Shipping Charges

Product prices and applicable charges are displayed through the website and checkout. Customers should review the final total, including relevant taxes, shipping fees, and valid discounts, before confirming payment.

Financial institutions may separately apply currency conversion or international transaction charges. These are determined by the financial institution.

Material pricing errors will be addressed in accordance with the order status, relevant circumstances, and applicable law.

09. Order Placement and Acceptance

Submitting an order is a request to purchase the selected products. An automatic acknowledgment may confirm receipt without necessarily establishing final acceptance where availability, payment authorization, or fulfillment verification remains outstanding.

Orders may be declined or canceled for unsuccessful payment, unavailable items, legitimate fraud concerns, material errors, or legal restrictions where permitted by law. Captured payments associated with canceled orders will be handled through appropriate refund procedures.

10. Payment Terms

Payment must be made using a method available at checkout. You confirm that you are authorized to use your selected payment method.

Transactions may be subject to financial institution approval, authentication, or fraud review. Our Payment & Security Policy explains additional relevant information.

11. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation. Processing excludes the shipping transit period.

Holidays, payment review, unavailable items, address errors, or exceptional order volumes may affect the preparation period.

12. Shipping & Delivery

Estimated transit for eligible U.S. deliveries is generally 7–15 business days after dispatch, separate from normal order processing.

Shipping destinations and charges are determined through the store's active checkout configuration. Refer to our Shipping Policy for additional details.

13. Order Changes & Cancellations

If you wish to cancel or change an order, contact our customer service team as soon as possible. We will review the request, but changes cannot always be guaranteed once the order enters fulfillment or shipping.

When cancellation is no longer possible, applicable return rights may remain available after receipt.

14. Returns, Exchanges & Refunds

Eligible products may be requested for return within 30 days after receipt, subject to our Return & Refund Policy and applicable consumer law.

Ordinary change-of-mind returns generally require unused goods in original condition. Defective, incorrect, unsafe, or materially misdescribed items may be subject to separate mandatory legal remedies.

Contact support before sending merchandise back. Approved refunds are generally issued through the original payment method where supported.

15. Product Care & Safe Use

Customers should follow the instructions supplied for each product. Delicate accessories and decorative pieces should be handled carefully and kept away from conditions that could damage their materials.

For incense-related products, follow safe-use instructions, use suitable fire-resistant surfaces, ensure ventilation, and keep burning items away from children, pets, and flammable materials. Do not leave lit incense unattended.

Statutory product safety obligations and consumer remedies remain unaffected.

16. Customer Responsibilities

Customers must use the checkout lawfully, provide accurate details, avoid fraudulent transactions, and review product-specific information before purchase.

We may investigate suspicious payment or account activity when reasonably necessary and legally permitted.

17. Intellectual Property

Our website may contain protected branding, product images, written materials, graphics, illustrations, and related content. Rights belong to gevnok™, its licensors, or other applicable owners.

Buying a product does not transfer intellectual property ownership in the website or associated branding.

18. Consumer Guarantees

Nothing in these Terms excludes mandatory warranties, guarantees, or legal remedies that cannot be waived.

Express product claims and statutory responsibilities apply according to the circumstances of the relevant transaction.

19. Limitation of Liability

Any limitation of liability applies only to the extent permitted by law. We do not exclude liability for fraud, intentional misconduct, or other obligations that cannot legally be excluded.

Mandatory remedies concerning defective, incorrect, or undelivered products remain in effect.

20. Events Outside Reasonable Control

Circumstances such as major transport disruptions, extreme weather, natural disasters, government restrictions, or serious provider outages may affect fulfillment.

Where relevant, we will review appropriate resolutions subject to the purchase agreement and applicable consumer law.

21. Privacy & Website Terms

The handling of personal information is described in our Privacy Policy. General access to and use of the storefront is addressed by our Terms of Use.

These documents should be read together where relevant to the same transaction.

22. Changes to These Terms

These Terms may be revised to reflect updates to operations, services, or applicable law. The current version will be published with a revision date.

Updates do not retroactively remove rights established under accepted orders where prohibited by law.

23. Applicable Law & Dispute Resolution

These Terms are subject to the laws applicable to the relevant transaction, including mandatory consumer protections.

Customers are encouraged to contact support regarding a dispute so the matter can be reviewed. Nothing in these Terms limits rights or remedies that cannot lawfully be waived.

24. Customer Service Contact

Official Website: https://gevnok.com

Email: service@gevnok.com

Telephone: 00852-9219422

Customer Service Hours: 8:00 AM – 10:00 PM Daily