01. Shipping Policy Overview

This policy applies to orders placed through https://gevnok.com, the online store of gevnok™, operated by Gansu Wanzhong Xingyao Technology Entrepreneurship Park Co., Ltd.

It explains processing, estimated delivery, shipping fees, tracking, address requirements, customs considerations, and how to report transportation issues.

02. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation. Processing may involve verification, item preparation, protective packaging, and dispatch coordination.

Business days generally exclude weekends and applicable public holidays. Payment review, unusual demand, unavailable products, or incorrect address details may require extra time.

Processing is separate from the shipping transit estimate.

03. Estimated U.S. Delivery

Actual delivery may be affected by carriers, holidays, customs clearance, transportation disruption, severe weather, remote delivery locations, or other circumstances beyond the normal fulfillment process.

04. Order Journey

05. Available Destinations

Available shipping destinations depend on the store's current checkout configuration, selected products, and the delivery services offered.

Enter your address at checkout to confirm whether shipping is available for the order. Some destinations may be unavailable due to carrier coverage or legal restrictions.

06. Shipping Costs

Any applicable shipping costs are displayed at checkout based on the order, delivery address, shipping options, and current promotions.

Customers should review the final checkout total before authorizing payment. Promotional shipping applies only under the conditions provided for the offer.

07. Protective Packaging for Decorative Goods

Products such as bead bracelets, carved pendants, polished spheres, incense holders, and ornamental accessories may require appropriate handling and protective packaging.

Packaging methods vary according to product size, fragility, and fulfillment requirements. If an item arrives damaged, retain the packaging and report the issue promptly.

08. Shipment Tracking

When the selected shipping method includes tracking, details will be provided after the package is dispatched.

Tracking information may not appear immediately after label creation or carrier handoff. Scanning and movement updates depend on the shipping provider.

09. Accurate Delivery Address

Please check the recipient name, street address, apartment number, city, state, postal code, and contact telephone before submitting an order.

If you identify a mistake after checkout, contact us as soon as possible. Address corrections cannot always be made once processing or carrier transport has begun.

10. Customs, Import Charges & Restrictions

Some shipments may involve international transport, customs inspections, import restrictions, taxes, or duties depending on their origin, destination, and shipping arrangement.

Amounts collected at checkout should be reflected in the total displayed. Responsibility for additional import charges outside checkout depends on the disclosed arrangement and applicable law.

11. Delays and Disruptions

Actual shipping times can be affected by severe weather, public holidays, transport disruptions, customs review, carrier capacity, incorrect addresses, or other exceptional circumstances.

If a package is significantly delayed, contact our support team with the order number and any available tracking details. Statutory rights concerning goods not delivered within legally required timeframes remain unaffected.

12. Lost or Missing Packages

If tracking indicates that an order was delivered but the parcel cannot be located, or if a shipment appears lost, please contact us promptly.

We may review shipment records and contact relevant carriers where appropriate. Available remedies depend on the circumstances and applicable consumer law.

13. Damaged or Incorrect Deliveries

For merchandise received damaged, incomplete, or incorrect, contact service@gevnok.com promptly and include the order number and photographs where possible.

Please keep the item and packaging for review. An appropriate remedy may include replacement, refund, or another legally required solution.

14. Multiple Packages

Some orders may be sent in separate packages. When this occurs, parcels may have different tracking numbers and arrive on different dates.

Please review the available tracking information or contact us if you believe an item is missing from your order.

15. Shipping Support

Email: service@gevnok.com

Telephone: 00852-9219422

Customer Service Hours: 8:00 AM – 10:00 PM Daily