01. Overview

This Payment & Security Policy applies to transactions through https://gevnok.com, the official online store of gevnok™, operated by Gansu Wanzhong Xingyao Technology Entrepreneurship Park Co., Ltd.

It explains checkout options, payment authorization, transaction verification, payment-related security precautions, refund processing, and how to contact our support team.

02. Accepted Payment Methods

Customers can select from the payment options displayed by the active checkout system. Availability depends on the store's current configuration, the customer's location, and the relevant payment provider.

Payment methods may include eligible cards, wallets, or other services where actually available. We do not guarantee acceptance of any particular payment method unless it is offered during checkout.

03. Prices, Currency, Taxes & Charges

Prices are presented through the store and checkout. Additional charges may include shipping fees, applicable taxes, or services selected during the transaction.

Your bank or financial institution may separately impose foreign transaction fees, exchange rate adjustments, or currency conversion charges. Such fees are controlled by that institution.

Always verify the final total and payment currency shown before authorizing a purchase.

04. Authorization & Payment Confirmation

By using a payment method, you confirm that you are authorized to make the transaction. Payment providers may assess billing information, authentication results, transaction risk, and account status.

An order may require additional review before fulfillment. Order acceptance and preparation are subject to successful payment confirmation and any applicable verification.

05. Payment Data & Security Measures

Payment information should be submitted through the authorized checkout interface. Depending on the provider used, sensitive payment credentials are processed by the applicable payment service and its technical systems.

Payment services may use encryption, authentication, transaction monitoring, access controls, and other security measures. No online system can eliminate all security risks, and customers should also take reasonable precautions.

06. Fraud Prevention & Transaction Review

Transactions may be reviewed for suspected fraud, mismatched billing information, unauthorized payment activity, or material discrepancies. We may seek clarification, delay an order, or cancel a transaction when legally permitted and reasonably necessary.

When an order is canceled after a payment has been captured, an appropriate refund will be arranged according to the transaction and applicable law.

07. Failed or Declined Payments

A payment may fail because of incorrect information, insufficient funds, issuer restrictions, authentication problems, or temporary technical issues.

Verify your entered information or contact the relevant financial institution. Do not repeatedly submit a transaction if you suspect that the original attempt was charged successfully.

08. Pending Authorizations & Duplicate Charges

Some banks display temporary payment authorizations before transactions are finalized. A pending amount does not always represent a settled charge.

If you believe a transaction was charged twice or you were charged without receiving an order confirmation, contact us with the transaction date, amount, and non-sensitive payment reference information.

09. Approved Refunds

Refund eligibility is determined by our Return & Refund Policy and applicable consumer protection law. Approved refunds are generally returned to the original payment method where supported.

Financial institutions and payment services determine when a processed refund appears in a customer's account. Contact support if you need assistance with an approved refund.

10. Protecting Yourself from Impersonation

• Use the official store address: https://gevnok.com.
• Review checkout details before entering payment credentials.
• Do not send money to an unverified personal account.
• Do not share authentication codes with unknown parties.
• Contact support if you receive suspicious payment instructions.
• Keep payment and order records for future reference.

11. Privacy & Payment Providers

Information involved in payment processing is handled according to the applicable payment provider's arrangements and our Privacy Policy. The provider may have its own privacy and security documentation.

Only provide financial data through legitimate, authorized payment interfaces.

12. Payment Support

Email: service@gevnok.com

Telephone: 00852-9219422

Customer Service Hours: 8:00 AM – 10:00 PM Daily

Nothing in this policy eliminates statutory payment dispute rights or consumer remedies that cannot lawfully be excluded.